It’s service time.
Suspension Service Center
Sales - Service - Upgrade
Current turnaround time:
3 Days
“Just like new” isn’t enough. We aim for something better.
We know, new stuff is always great! But there is always something that can be improved, even out of the box, and that’s what we do best. We can take a great (or not so much) product and make it even better. So you can focus on shredding.
We spend countless hours researching, analyzing, installing, testing and tweaking new, used and abused products. And most importantly, learning how to get the best of them. So your bike can feel better than new.
1. Click
Purchase your service (labor) online with just a few clicks! We’ll manually add the model-specific seal kits necessary for the service and send you a workorder with the total price.
2. Pack
Carefully pack your product and write on the box the WO number we’ll provide. Make sure your fork/shock/seatpost are well protected, we recommend to de-pressurize them if possible.
3. Ship
Drop your package off at your nearest shipping carrier (we recommend UPS/FedEX for Forks and USPS for Shocks/Seatposts).
Click, pack, and ship. That easy! We take care of the rest and send you updates in the process.
We’ll reach out with the remaining balance once ready to ship!
Follow us on Instagram @theshocklab
Can’t live without your bike? We get it.
Reserve your spot!
Now you can reserve a technician for up to 4.5 hours!
Reservations are not necessary, but an optional tool for your convenience*
Please note: Reservation charges are EXTRA and separate from any labor and/or item charges.
Have your bike back the same day you bring it!
One of our technicians can be all yours for a determined period of time.
You can stay and watch or leave your bike/suspension. (And ship, too!).
Must reserve with at least a week in advance. (For us to properly adjust our schedule without affecting other bikes).
Make sure to reserve enough time for your service. We have work in line, we have to move when the time is up.
You can reserve a time and date and purchase a service as well, all from our website!
Usual workbench times; Tune ups: 90 minutes; Fork or Shock Basic Service: 60 minutes; Fork or Shock Full Service: 120+ minutes. Not sure how much time to reserve? Give us a call! 915-300-1244